Installshield Professional 6.3

General product forum for InstallShield Professional Version 6.x. Please also post any PFTW related issues here as well.

Hello all, we're having a major problem with our installs of ProClarity Desktop 6.3 here at the VA Northern Cal. Hello Jeff, Thanks for posting your inquiry. I've had a bit of experience installing ProClarity within locked down environments.

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The end result is to find which program is disallowing the installation and loosen its restrictions. Obd2 software for laptop download. You stated that even after uninstalling BlackIce that the ProClarity installation still fails.

This is not uncommon. Once BlackIce is installed and applied on a machine, for some reason those restrictions seem to remain in affect even after you uninstall the software. What you mighy try is checking the notification log for intrustions. I believe it thinks that the ProClarity installer is an intruder. This may lead you in the right direction in terms of finding which files / apps to allow in the 'safe' list. HTH Amanda Ruffner.

OK, I believe we got a workable solution! Rather than hassle with the HIPS team and hope we could find out what was blocking it, we went ahead and re-packaged the ProClarity install using Symantec Ghost AI Builder. We built a 60MB package that so far seems to install ProClarity fine on a PC with the latest version of HIPS on it. I can’t guarantee it can be pushed out or SMS though, but we only install it on a handful of PCs here so a manual install works fine for us. We did decide to not package the XML 6 or SQL Pivot Tables pre-requisites so those will have to be installed manually before the main installation (if they aren’t already installed). Jeff tried it out at his site and said it worked great. Any VA IT staff member that needs this repackaged installer, please email me at or call me at 785-350-1812.

Hi Jeff, Sorry to hear that you're experiencing difficulties installing the Desktop. The first thing that came to mind is to try running FileMon during the install to see if access to some portion of the file system is being denied to the installer during the installation. Also, if you compare environmental variables of the reimaged workstation (where the installation is successful) to the workstation where the installation fails, are they identical?

Installshield Professional 6.3

Hopefully FileMon will turn something up for you. Hello Jeff, Thanks for posting your inquiry. I've had a bit of experience installing ProClarity within locked down environments. The end result is to find which program is disallowing the installation and loosen its restrictions. You stated that even after uninstalling BlackIce that the ProClarity installation still fails.

This is not uncommon. Once BlackIce is installed and applied on a machine, for some reason those restrictions seem to remain in affect even after you uninstall the software. What you mighy try is checking the notification log for intrustions.

I believe it thinks that the ProClarity installer is an intruder. This may lead you in the right direction in terms of finding which files / apps to allow in the 'safe' list. HTH Amanda Ruffner.

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Bob and Amanda, I want to thank you both for your input, I'm working with my enterprise team now to try and 'isolate' what is blocking this (as Amanda points out BlackIce/Proventia causes many residuals). Bob do you have a basic primer for using filemon in this situation (what to look for). I mean I've used before, and in school for mcp/mcse just not 'for' any thing specific.sigh I've done pcket sniffing and net capture's stuff like that so just a point in the general area and I'm a good bloodhound after that We also have ERD 2005.pstools knowledge and availability. No problem Jeff!

I am no pro with FileMon either, but it has come in handy a couple of times in some pretty obscure situations. What I would do is start FileMon, then exclude most of the processes being monitored so that you will get a clear picture of what the ProClarity install is doing after you start it. What you're looking for are status messages of Access Denied, which would be indicative of the install trying to perform an operation that the OS is not configured to let it do. Could be something local, but more likely in your group policy, or like Amanda suggested, some residue from Black Ice. I'm getting this same error. I am at a VA field office and am trying to load up ProClarity on some user's PCs. I know for a fact that it worked a couple months ago so either something changed within the VA infrastructure or a recent MS patch broke the install.

Was there any resolution to Jeff's problem? I've monitored the install with the FileMon tool and and don't see any access denied errors. There are some file not found errors that are interesting, but nothing I can use for research. There are a ton of 'fixes' out there for the generic install error like this, but none of them seem to apply to this.

I didn't ever hear back from Jeff, but I know that this has caused a lot of pain across the VA IT organization. With as much time as has been spend on it, I would think that at this point the best route would be to test with a bare virtual pc XP Pro fully patched machine, make sure that ProClarity installs there (if not, then it could be a patch causing it), then start adding each application (McAfee, BlackIce, etc.) one at a time, attempting to install ProClarity after each one so that we can pinpoint exactly which application is not allowing the ProClarity installation to complete. It will be time intensive, but worthwhile after all the time and effort that has been spent on this issue. Another alternative may be to get in touch with Jeff to see if he was able to identify the cause.

Let me know what you think! I was able to contact Jeff and he said that they still hadn't found a solution to the problem besides re-gosting or cloning the machine WITHOUT the HIPS firewall on it, installing Proclarity, and THEN installing the HIPS clients. I've narrowed it down to the version 8 or 9 of HIPS BlackIce that is causing the problem.

I found an older machine on the shelf that had version 7 of the HIPS client and was able install ProClarity on it fine. Once version 8 or 9 is installed (which happens automatically at most VA sites now) you get the famous error. Jeff said they had given up trying to find an answer. Unfortunantly, we intigrate the latest version of HIPS on our Ghost Images so even if we wanted, we couldn't re-image the PC.

I will be contacting the VA HIPS engineering team to see what they have to say. A counterpart and I are also working on repackaging the ProClarity installer using Ghost Walker to see if we can get around HIPS. It's doesn't really make any sense, but the newer version of BlackIce have all kinds of code that scans and block events that it thinks are dangerous so who knows? I'll post back if I find anything out from the HIPS team or if I can repackage the ProClarity installer successfully.

OK, I believe we got a workable solution! Rather than hassle with the HIPS team and hope we could find out what was blocking it, we went ahead and re-packaged the ProClarity install using Symantec Ghost AI Builder. We built a 60MB package that so far seems to install ProClarity fine on a PC with the latest version of HIPS on it.

I can’t guarantee it can be pushed out or SMS though, but we only install it on a handful of PCs here so a manual install works fine for us. We did decide to not package the XML 6 or SQL Pivot Tables pre-requisites so those will have to be installed manually before the main installation (if they aren’t already installed). Jeff tried it out at his site and said it worked great. Any VA IT staff member that needs this repackaged installer, please email me at or call me at 785-350-1812. I to would like to echo the apprceiation for Patrick's (and his cohorts) efforts, without his dogged determination on finding a workaround, especially without involving a slew of other people and procedures we are often required to deal with here in the GOVT/VA we would have waited a long time for any viable workaround. Thanks for kind words Jeff. I'm glad I ran across this post or I never would have started working on solution.

Nessesity is the mother of all invention as they say. If there is one thing I've learned working for the VA is that there is more than one way to skin a catfish, always. I have to give credit to my mentor, Marlon Schneck, for helping me on this project. He's the one who introduced me to Ghost AI Builder a couple years ago. We've used it in various situations when we were stuck on an install or wanted to repackage something to push out remotely.

It hasn't let us down so far. Jeff, I'd be happy to show you the Ghost AI Builder sometime, just let me know when you have time: ) Yes, I've gotten contacted by 3-4 gentlemen so far across the VA wanting the installer. They have it now and I will be offereing it until the next version of ProClarity comes out or the VA stops using it.